Digital memorials · B2B2C
Forever In Our Hearts
Digital memorials & funeral partners
DiscoverBuild
The challenge
Families wanted one lasting place to honour a loved one — photos, stories, candles, events — while funeral homes needed a way to modernise their services digitally. FIOH had to serve both sides with a calm, respectful experience.
The journey
01
Design for grief
A gentle, two-field start: type a first and last name and the memorial begins. No friction at the hardest moment.
02
A place memories live on
Tribute pages with photos, stories, virtual candles and event organisation for families and friends.
03
Open the B2B side
A Funeral Home Partner programme so funeral homes can offer digital memorial experiences to families.
04
Giving built in
Partnerships with charities including UNICEF, Oxfam, Blood Cancer UK and British Heart Foundation.
Delphi's role
- →Product architecture for a two-sided family and partner platform
- →UX/UI design of memorial creation and tribute pages
- →Full-stack engineering and launch
- →Partner onboarding flow for funeral homes
Outcomes
- Model
- B2B2C — families and funeral homes
- Memorials
- Live and growing
- Charities supported
- UNICEF, Oxfam, BHF and more
- Start a memorial
- Two fields, one click
